Digital check-up

Where should you start? Eight answers will tell you.

Two minutes, no details required. At the end you get three concrete priorities for your business, in order, each with its first step.

Digital check-up, 8 questions

Question 1 of 8

What stage is your business at?

I’m about to open First few years of trading Established, and I want to grow I’m reorganising

Question 2 of 8

How many people work in the business?

1 to 3 4 to 15 16 to 50 More than 50

Question 3 of 8

Where does your customer, order and stock data live today?

Pick the answer closest to what really happens day to day.

Excel spreadsheets, paper and memory Business software that doesn’t talk to anything else Several programs, each doing its own thing One single, well-organised system

Question 4 of 8

Each week, how much time does your team spend copying data from one place to another?

Invoices, orders, emails, documents to type up: count everyone.

Hardly any A few hours A full working day Several days

Question 5 of 8

How do you know how the business is doing?

My accountant tells me at the end of the year I look at the bank account I have reports, but I put them together by hand I have an up-to-date dashboard

Question 6 of 8

How many of the questions customers ask are always the same?

Opening hours, prices, availability, the status of an order or a case.

Not many Lots: we answer them by hand A huge number: we lose time, and sometimes customers

Question 7 of 8

Where do your new customers come from?

Mostly word of mouth Social media Website and Google Paid advertising We don’t know exactly

Question 8 of 8

And where are you with artificial intelligence?

We’ve never used it Some people use ChatGPT or similar on their own We’ve tried it, without much to show for it We already use it in some processes

Your check-up

Where I’d start, in your shoes.

Three priorities, in order. No data left this page: your browser did the maths.

Let’s talk it through in 30 minutes

If you choose to talk it through, the summary of your three priorities goes into the message: you can see it and change it before sending.